Video

What Does the Agile Service Desk Look Like Now?

Although Agile was originally conceived to apply solely to software development, it’s influence has been far-reaching. In 2020, it’s notably impacted the service desk – something whose traditional principles are rooted in ITIL.

So what does the Agile service desk look like in 2020? Has it continuously demonstrated and delivered business-defined value? And does it actually put people before process and technology? Join us for a discussion on what the current – and future – Agile service desk looks like. We’ll cover:

Recent use cases showing how the Agile mindset can drive efficiency at the service desk level
How Agile can improve the reputation of your service desk – and champion its contribution to the business
What Agile metrics you should use, and how they show the positive impact that ITSM has across an organization