Thousands use ServiceNow for workflow automation. Over the past decade, and especially since the WFH movement in Q1 2020, IT complexity has grown exponentially. As a result, ITOM systems, like ServiceNow, installed in your organization are overwhelmed. Just documenting P1 and P2 incidents can only focus your team on current IT incidents – not anticipate them.
After implementing InsightFinder, companies benefit from:
- Predicting over 50% major incidents with 5-24 hours lead time
- Over 90% alert suppression
- 95% log compression ratio
By connecting your ServiceNow Data with InsightFinder, you can leverage the organizational tools of ServiceNow and the power of InsightFinder’s comprehensive and scalable AI Insights engine. InsightFinder can help maximize the value of ServiceNow data with:
- Alert Reduction
- Event correlation
- Automatic RCA
- Incident Prediction
- Unsupervised Active Learning
- Auto Remediation
InsightFinder can ingest data from ServiceNow through standard AIs, and analyze it using our patented, unsupervised, neural network algorithms that filter noise and find anomalous events before your business is impacted. Here’s how the two systems work together:
After InsightFinder identifies an incident, it triggers a ticket within the ServiceNow workflow.
Here’s a detailed view of the information InsightFinder provides in the ServiceNow ticket. If the user clicks on the hyperlink, they will be directed to InsightFinder to find more detailed root cause analysis information.
This view shows the details of the incident’s root cause from the ServiceNow ticket.
If you would like to see a demo, we can show you how easy it is to connect.
For more articles about how ServiceNow and InsightFinder work well together to help your company achieve its specific goals:
ServiceNow + InsightFinder – Better Together: ServiceNow automates business workflows. InsightFinder complements ServiceNow by automating infrastructure management to prevent downtime. InsightFinder helps maximize the power of ServiceNow data …… read on in part 1
See the future with ServiceNow + InsightFinder: MTTD is the new MTTR. It’s important not only to detect and resolve incidents, but to find and fix them before the customer is impacted. Read on in part 2