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Phil Heltewig, CEO of conversational AI platform Cognigy, on the future of customer service automation

Phil Heltewig, co-founder and CEO of Cognigy, the low-code conversational AI platform for managing customer service bots, discusses how new AI technologies are improving the support experience. Phil started Cognigy in 2016 with two co-founders and has since raised $55M from Insight Partners among others. The team is now about 100 employees and boasts  an amazing customer list including Lufthansa and Bosch.

Listen and learn…

  1. What Teddy Ruxpin has to do with the future of conversational AI.
  2. About the highs and lows of the entrepreneurial journey: "…there are days when you're wondering if you can make payroll…"
  3. How customer service bots "are designed to help humans in call centers, not replace them."
  4. What are the biggest technical challenges when applying NLP in narrow enterprise domains with limited training data.
  5. How Cognigy thinks about mitigating the impact of bias in AI models.
  6. Why your experience re-booking your flight will be much better in the future.

References in this episode:

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