Karl Mosgofian, CIO of unicorn Gainsight, shares his journey to $200M ARR and how AI is helping the organization grow

We’ve interviewed some legendary CIOs including Mark Settle from Okta (a repeat guest), Reza Nazeman from SAP Concur, and, more recently, Carter Busse from Workato.

We’re joined by another unicorn CIO today, Karl Mosgofian. Karl has helped grow Gainsight to more than $200M ARR and 1,200 employees. He has been leading the IT organization for nearly six years after having spent time at Harmonic, Apple, and Cadence Design.

Thanks to friend of the podcast Carter Busse for the intro to Karl.

Listen and learn…

1. How Karl's role has changed since he joined Gainsight as a startup six years ago
2. Why it's hard for CIOs to "just keep the lights on"
3. How Karl navigates the duel role of enabling the business to innovate with technology while making sure teams stay focused on solving business problems
4. How Karl formulated the Gainsight employee ChatGPT policy
5. Why ChatGPT won't replace the help desk
6. Karl's advice to vendors embedding AI in their products
7. How Karl partners with his CISO and legal team to establish policies for LLM usage
8. How Gainsight is using AI internally to improve productivity
9. All about the quirky culture at Gainsight

References in this episode…

• Mark Settle on AI and the Future of Work
• Carter Busse on AI and the Future of Work
• Reza Nazeman on AI and the Future of Work
• Legendary Gainsight videos on YouTube